REFUND POLICY

Refund Policy

Last Updated: August 27, 2025

Merciful Chained Hearts (MCH) ("we," "us," or "our") is committed to transparency and fairness in all transactions made through our website www.mercichearts.org. (the "Site"). This Refund Policy outlines the conditions under which refunds may be requested for donations, event registrations, memberships, or purchases made through our Site. Please review this policy carefully before making a transaction.

1. Donations

Donations made to Merciful Chained Hearts (MCH) are generally non-refundable, as they support our mission to educate, inspire, and empower communities through informative articles, video performances, workshops, storytelling, and engaging events that address critical issues such as child exploitation, vulnerable populations, and biodiversity conservation. However, we understand that errors may occur. Refunds for donations may be considered under the following circumstances:

• Duplicate or Erroneous Donations: If a donation was made in error (e.g., duplicate transaction or incorrect amount), please contact us within 7 days of the transaction.

• Unauthorized Transactions: If you believe a donation was made without your authorization, please contact us immediately.

To request a donation refund, email info@mercichearts.org. with your name, transaction details, and reason for the request. Refunds, if approved, will be processed within 14 business days to the original payment method.

2. Event Registrations

For events hosted by MCH, such as fundraisers, workshops, or conferences, the following refund terms apply:

• Cancellations by You: Refund requests for event registrations must be submitted at least 7 to 14 days before the event date. Refunds will be issued to the original payment method, minus any non-recoverable processing fees.

• Cancellations by Us: If we cancel an event, you will receive a full refund or, if available, an option to transfer your registration to a rescheduled event.

• Non-Attendance: No refunds will be provided for non-attendance unless otherwise specified at the time of registration.

To request an event registration refund, contact us at info@mercichearts.org. with your registration details and reason for the request. Approved refunds will be processed within 14 business days.

3. Membership Fees

If Merciful Chained Hearts offers membership (e.g., annual support or volunteer memberships), the following applies:

• Membership fees are non-refundable unless the membership was purchased in error or not activated. Refund requests must be made within 7 days of payment.

• If membership is canceled mid-term, no pro-rated refunds will be issued unless required by applicable law.

To request a membership refund, email info@mercichearts.org with your membership details and reason for the request. Approved refunds will be processed within 14 business days.

4. Merchandise or Product Purchases

For physical or digital products purchased through our Site (e.g., branded merchandise, publications):

• Defective or Damaged Items: If a product is defective, damaged, or incorrect, please contact us within 14 days of receipt to arrange a refund or replacement. We may request photos or the return of the item.

• Change of Mind: Refunds for change of mind are not typically offered, but we may consider them on a case-by-case basis if the item is unused and returned within 14 days, at your expense.

• Shipping Costs: Non-refunded shipping costs may apply unless the item was defective or incorrect.

To initiate a refund or return, contact info@mercichearts.org

with your order number and details. Approved refunds will be processed within 14 business days of receiving the returned item, if applicable.

5. Processing Refunds

• Refunds will be issued to the original payment method unless otherwise agreed.

• Processing times may vary depending on your bank or payment provider, typically within 5–10 business days after our approval.

• Any non-recoverable fees (e.g., credit card processing fees) may be deducted from the refund amount unless the refund is due to our error.

6. Exceptions

We may offer refunds outside the terms above in exceptional circumstances, at our discretion. Please contact us to discuss your situation.

7. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us at:

Merciful Chained Hearts (MCH)

info@mercichearts.org

[Your Physical Address, if applicable]
[Your Phone Number, if applicable]

 

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Please review this policy before making a transaction.

 

Non-Recoverable Processing Fees

Last Updated: August 27, 2025

At [Your Non-Profit Name], we strive to make every transaction as seamless and transparent as possible. When you make a payment through our website [Your Website URL] (the "Site")—whether for donations, event registrations, memberships, or merchandise purchases—we may incur fees charged by third-party payment processors (e.g., Stripe, PayPal, or credit card companies). These fees, referred to as non-recoverable processing fees, are not refunded to us when we issue a refund to you. Below, we explain how these fees are handled in our refund process.

 

What Are Non-Recoverable Processing Fees?

Non-recoverable processing fees are charges imposed by payment processors for handling transactions. These fees are typically a percentage of the transaction amount (e.g., 2.9%) plus a fixed fee per transaction (e.g., $0.30). When we process a refund, the payment processor does not return these fees to Merciful Chained Hearts (MCH), making them non-recoverable.

Examples of Non-Recoverable Processing Fees

The following examples illustrate how these fees apply to common transactions:

• Donations: If you donate $100 via credit card and the processor charges a 2.9% + $0.30 fee, we pay $3.20 ($2.90 + $0.30). If a refund is issued, we refund the full $100 (if eligible under our Refund Policy), but the $3.20 fee is not returned to us.

• Event Registrations: For a $50 event ticket, a $1.75 processing fee (3% + $0.25) applies. If refunded, the $1.75 fee is non-recoverable and will be deducted, as it is retained by the payment processor.

• Merchandise Purchases: If you purchase a $30 item with a $1.17 processing fee (3.4% + $0.15), a refund for a defective item would exclude the $1.17 fee unless the refund is due to our error.

How We Handle Non-Recoverable Processing Fees

• Standard Refunds: For eligible refunds (as outlined in our full Refund Policy), we may deduct non-recoverable processing fees from the refunded amount to cover the costs we cannot recover. For example, a $50 donation refund might return $48.25 after deducting a $1.75 processing fee.

• Refunds Due to Our Error: If a refund is issued due to an error on our part (e.g., a duplicate charge or incorrect product shipped), we will refund the full amount, including any processing fees, to ensure you are not penalized.

• Transparency: The exact amount of processing fees depends on the payment method and processor. We will provide details of any deducted fees in the refund confirmation.

Why We May Deduct These Fees

As a non-profit, we rely on every dollar to support our mission to educate, inspire, and empower communities through informative articles, video performances, workshops, storytelling, and engaging events that address critical issues such as child exploitation, vulnerable populations, and biodiversity conservation. Deducting non-recoverable processing fees helps us minimize financial losses and ensures more of your contributions directly support our programs. We aim to balance this with fairness and will always consider exceptions for special circumstances.

 

How to Request a Refund

To request a refund or discuss processing fees, please contact us within 7 or 14 days of the transaction at:

Merciful Chained Hearts (MCH)
info@mercichearts.org

[Your Physical Address, if applicable]
[Your Phone Number, if applicable]